This course is suitable for Service-based SME business owners, IT/Technology Managers, Operation Managers and Business Process Improvement Executives/Managers who have a basic understanding of the organization’s current operations, experience with business software applications (e.g. Google Drive/Microsoft Suite, Accounting Software, HR Software, CRM, ERP etc.) and direct involvement with digital transformation initiatives (e.g. business process improvement, automation etc.) to drive operational excellence and achieve adaptive growth.