Course Overview

The Stakeholder Management Course is designed to equip learners with the skills and knowledge necessary to effectively identify, engage, and manage key stakeholders within a business or project. Participants will explore stakeholder mapping, communication strategies, conflict resolution, and relationship management. The course also covers tools for monitoring stakeholder expectations and fostering collaboration. By the end of the course, learners will be able to create stakeholder engagement plans, resolve conflicts, and ensure the successful delivery of business objectives.

 

Prerequisites

 A basic understanding of project management or business management principles is recommended.

Target Audience

This course is ideal for project managers, team leaders, business managers, and anyone involved in stakeholder engagement and management. It is suitable for individuals looking to enhance their communication and relationship-building skills with key stakeholders.

Course Highlights

  • Learn to identify and prioritise key stakeholders in business or project settings.
  • Develop strategies for engaging and communicating with diverse stakeholders.
  • Explore conflict resolution techniques for managing stakeholder expectations.
  • Gain hands-on experience in creating stakeholder management plans.
  • Understand how to foster positive and collaborative relationships with stakeholders.

Course Objectives

By the end of this course, learners will be able to:

  • Identify and prioritise key stakeholders based on their influence and interest in business or project success.
  • Develop communication strategies tailored to different stakeholder needs and preferences.
  • Create comprehensive stakeholder management plans aligned with organisational objectives.
  • Resolve stakeholder conflicts using negotiation and conflict resolution techniques.
  • Build positive, long-term relationships with both internal and external stakeholders.
  • Leverage stakeholder influence and power dynamics to ensure project or business success.
  • Foster collaborative partnerships that align with stakeholder expectations and goals.
  • Monitor and evaluate stakeholder relationships to ensure ongoing engagement and satisfaction.
  • Manage the impact of stakeholder power on project or business decisions.
  • Sustain trust and credibility with stakeholders over the long term.

Course Outline

Instructional Methods: Group discussions on stakeholder roles, practical exercises in stakeholder identification, and case studies on successful stakeholder management.

Topics Covered:

  • The importance of stakeholder management in business and project success.
  • Key stakeholder types and their roles.
  • Identifying stakeholders and understanding their influence.
  • The stakeholder management process.
  • Tools for mapping and analysing stakeholders.

Instructional Methods: Practical exercises in stakeholder communication, group discussions on engagement strategies, and case studies on effective communication.

Topics Covered:

  • Developing stakeholder engagement strategies.
  • Tailoring communication to different stakeholder needs.
  • Managing stakeholder expectations through clear communication.
  • Engaging internal and external stakeholders effectively.
  • Overcoming communication barriers and challenges.

Instructional Methods: Practical exercises in negotiation techniques, group discussions on conflict resolution strategies, and case studies on resolving stakeholder disputes.

Topics Covered:

  • Identifying potential conflicts with stakeholders.
  • Negotiation techniques for resolving stakeholder conflicts.
  • Building consensus and managing stakeholder disagreements.
  • Conflict resolution strategies: Mediation and collaboration.
  • Maintaining positive stakeholder relationships post-conflict.

Instructional Methods: Hands-on exercises in developing stakeholder management plans, group discussions on stakeholder monitoring, and case studies on implementing stakeholder strategies.

Topics Covered:

  • Setting stakeholder management objectives.
  • Developing a comprehensive stakeholder engagement plan.
  • Monitoring and evaluating stakeholder relationships.
  • Aligning stakeholder management with business/project goals.
  • Managing risks in stakeholder relationships.

Instructional Methods: Group discussions on managing power dynamics, practical exercises in influence mapping, and case studies on handling powerful stakeholders.

Topics Covered:

  • Understanding stakeholder influence and power in decision-making.
  • Managing power dynamics within stakeholder relationships.
  • Navigating challenges with high-power stakeholders.
  • Leveraging stakeholder influence for project success.
  • Building partnerships with powerful stakeholders.

Instructional Methods: Group discussions on relationship management, practical exercises in building trust with stakeholders, and case studies on fostering long-term engagement.

Topics Covered:

  • Building trust and credibility with stakeholders.
  • Sustaining positive stakeholder relationships over time.
  • Strategies for long-term stakeholder engagement and satisfaction.
  • Managing changing stakeholder priorities and expectations.
  • Measuring the success of stakeholder engagement efforts.

Certification

A certificate of completion will be awarded upon successful completion of the course.

Course Fees

$788 $488

Stakeholder Management

Develop Strategies for Effective Stakeholder Communication and Conflict Resolution

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Develop Strategies for Effective Stakeholder Communication and Conflict Resolution

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