Course Overview

The Business Communication Course is designed to help learners enhance their professional communication skills in the workplace. Participants will explore the fundamentals of clear, concise, and effective communication across different channels, including written, verbal, and non-verbal communication. The course also covers key areas such as presentation skills, business writing, negotiation, and conflict resolution. By the end of the course, learners will be equipped to communicate effectively with stakeholders, colleagues, and clients to achieve business goals.

 

Prerequisites

A basic understanding of professional communication in a business context is recommended.

Target Audience

This course is ideal for business professionals, managers, team leaders, and individuals looking to improve their communication skills in a corporate environment. It is also suitable for those seeking to enhance their presentation, writing, and interpersonal communication abilities.

 

Course Highlights

  • Learn the fundamentals of effective business communication in various formats.
  • Develop skills in professional business writing, presentations, and verbal communication.
  • Explore techniques for negotiation and conflict resolution.
  • Gain hands-on experience in preparing reports, emails, and presentations.
  • Understand the role of non-verbal communication and active listening in building relationships.

Course Objectives

By the end of this course, learners will be able to:

  • Communicate effectively in a variety of business contexts, including verbal, non-verbal, and written communication.
  • Write professional emails, reports, and business proposals that are clear, concise, and impactful.
  • Deliver engaging and confident presentations to a range of audiences.
  • Apply negotiation and conflict resolution strategies to manage workplace interactions.
  • Use non-verbal communication skills to enhance interpersonal relationships and build trust.
  • Lead teams with effective communication techniques and strategies.
  • Adapt communication styles to suit different audiences, including clients, colleagues, and stakeholders.
  • Provide constructive feedback and facilitate difficult conversations in a professional manner.
  • Overcome barriers to effective communication in the workplace.
  • Develop and implement communication strategies that align with organisational goals.

Course Outline

Instructional Methods: Group discussions on communication barriers, practical exercises in verbal communication, and case studies on effective communication.

Topics Covered:

  • The importance of communication in business success.
  • Types of business communication: Verbal, non-verbal, and written.
  • Barriers to effective communication and how to overcome them.
  • The role of active listening and feedback in communication.
    5. Adapting communication styles for different audiences.

Instructional Methods: Hands-on exercises in writing business emails and reports, group discussions on business writing best practices, and case studies on professional communication.

Topics Covered:

  • Principles of clear and concise business writing.
  • Writing effective emails: Structure, tone, and etiquette.
  • Preparing professional reports and business proposals.
  • Writing for different audiences: Clients, colleagues, and stakeholders.
  • Common grammar and punctuation pitfalls in business writing.

Instructional Methods: Practical exercises in delivering presentations, group discussions on presentation techniques, and case studies on successful business presentations.

Topics Covered:

  • Preparing and structuring a business presentation.
  • Engaging your audience with visual aids and storytelling.
  • Overcoming stage fright and delivering presentations with confidence.
  • Using body language, tone, and voice modulation for impact.
  • Handling Q&A sessions and feedback professionally.

Instructional Methods: Role-playing exercises in negotiation and conflict resolution, group discussions on negotiation strategies, and case studies on resolving business conflicts.

Topics Covered:

  • Understanding negotiation principles: Win-win vs. win-lose scenarios.
  • Techniques for effective negotiation in business settings.
  • Conflict resolution strategies: Managing and resolving workplace conflicts.
  • Communicating assertively and diplomatically in difficult situations.
  • Building consensus and facilitating positive outcomes.

Instructional Methods: Group discussions on non-verbal communication, practical exercises in improving interpersonal communication, and case studies on building relationships.

Topics Covered:

  • The role of body language, facial expressions, and gestures in communication.
  • Understanding cultural differences in non-verbal communication.
  • Building rapport and trust through effective communication.
  • Improving interpersonal communication skills for workplace success.
  • Using emotional intelligence to manage relationships and interactions.

Instructional Methods: Practical exercises in leadership communication, group discussions on managing team communication, and case studies on leadership challenges.

Topics Covered:

  • Communicating as a leader: Inspiring and motivating teams.
  • Managing communication during organisational change.
  • Coaching and mentoring through effective communication.
  • Providing constructive feedback and managing performance discussions.
  • Developing a communication strategy for team and project management.

Certification

A certificate of completion will be awarded upon successful completion of the course.

Course Fees

$788 $488

Business Communication

Build Bridges and Resolve Conflicts with Strong Communication Skills

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Build Bridges and Resolve Conflicts with Strong Communication Skills

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