Course Overview

The Crisis Management Course is designed to equip learners with the essential skills and strategies to effectively manage crises in organisational settings. Participants will learn how to develop crisis management plans, assess risks, and respond to crises to minimise damage and ensure business continuity. The course covers key areas such as communication strategies during crises, leadership in times of crisis, and post-crisis recovery. By the end of the course, learners will be able to implement crisis management techniques to protect their organisation and mitigate risks.

 

Prerequisites

A basic understanding of organisational risk management is recommended.

Target Audience

This course is ideal for business managers, executives, crisis management teams, and individuals responsible for organisational risk management. It is also suitable for leaders who want to enhance their ability to manage and respond to crises.

Course Highlights

  • Learn how to identify potential crises and assess organisational risks.
  • Develop and implement crisis management plans and procedures.
  • Explore effective communication strategies during and after a crisis.
  • Gain hands-on experience in managing crises through case studies and real-world scenarios.
  • Understand how to lead teams and maintain operational continuity during a crisis.

Course Objectives

By the end of this course, learners will be able to:

  • Develop crisis management plans to address potential organisational risks.
  • Assess risks and prioritise threats using effective risk management techniques.
  • Lead teams and make critical decisions under pressure during a crisis.
  • Execute crisis communication strategies to ensure transparency with stakeholders and the public.
  • Implement crisis response plans that ensure business continuity and minimise operational disruptions.
  • Manage media relations and effectively communicate with the public during crises.
  • Evaluate crisis responses and apply lessons learned to improve future preparedness.
  • Rebuild organisational reputation and trust following a crisis.
  • Foster resilience and adaptability within leadership and management roles during crises.
  • Collaborate with external agencies and authorities to manage and recover from crises.

Course Outline

Instructional Methods: Group discussions on crisis management concepts, practical exercises in crisis scenario analysis, and case studies on crisis responses.

Topics Covered:

  • Defining crisis management and its importance for businesses.
  • Types of organisational crises: Natural disasters, financial crises, reputational crises, etc.
  • The stages of crisis management: Pre-crisis, crisis response, and post-crisis recovery.
  • Key principles of effective crisis management.
  • Common challenges faced by organisations during crises.

Instructional Methods: Hands-on exercises in risk assessment, group discussions on crisis planning strategies, and case studies on risk mitigation.

Topics Covered:

  • Identifying and assessing potential risks and vulnerabilities.
  • Conducting risk analysis and prioritising threats.
  • Developing crisis management plans and frameworks.
  • Setting up a crisis management team and defining roles.
  • Integrating crisis management into overall business strategy.

Instructional Methods: Role-playing exercises in crisis communication, group discussions on media management, and case studies on handling public relations during crises.

Topics Covered:

  • Developing a crisis communication strategy.
  • Effective internal and external communication during a crisis.
  • Managing media relations and handling press conferences.
  • Communicating with stakeholders, customers, and employees.
  • Using social media as a tool for crisis communication.

Instructional Methods: Practical exercises in crisis leadership, group discussions on leadership qualities, and case studies on leadership during major crises.

Topics Covered:

  • The role of leadership in crisis management.
  • Leading with confidence and authority during uncertainty.
  • Making critical decisions under pressure.
  • Motivating and guiding teams through crises.
  • Building resilience and adaptability in leadership roles.

Instructional Methods: Hands-on exercises in executing crisis response plans, group discussions on maintaining operational continuity, and case studies on business continuity management.

Topics Covered:

  • Executing crisis management plans during emergencies.
  • Coordinating resources, personnel, and operations during a crisis.
  • Managing supply chain disruptions and operational continuity.
  • Ensuring the safety and wellbeing of employees.
  • Working with external agencies and authorities during crisis situations.

Instructional Methods: Group discussions on post-crisis recovery, practical exercises in evaluating crisis response, and case studies on rebuilding after crises.

Topics Covered:

  • Evaluating crisis response and identifying lessons learned.
  • Rebuilding organisational reputation and trust after a crisis.
  • Implementing changes and improvements based on crisis evaluation.
  • Maintaining stakeholder confidence and ensuring long-term recovery.
  • Developing strategies to prevent future crises and enhance organisational resilience.

Certification

A certificate of completion will be awarded upon successful completion of the course.

Course Fees

$788 $488

Crisis Management

Minimise Damage and Maximise Recovery with Crisis Management

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Minimise Damage and Maximise Recovery with Crisis Management

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