Course Overview

The Email Writing Course is designed to help learners develop the skills needed to craft clear, concise, and professional emails in a business setting. Participants will explore various aspects of email communication, such as writing effective subject lines, structuring emails for clarity, and using appropriate tone and etiquette. The course also covers techniques for handling difficult or sensitive emails, managing follow-ups, and avoiding common email pitfalls. By the end of the course, learners will be able to communicate effectively and efficiently through email, ensuring that their messages are clear, polite, and impactful.

 

Prerequisites

No prior writing experience is necessary, but basic communication skills are recommended.

Target Audience

This course is ideal for professionals, managers, administrative staff, and individuals who regularly use email in a business context. It is also suitable for anyone looking to enhance their email communication skills to improve clarity, professionalism, and effectiveness.

Course Highlights

  • Learn the principles of writing clear and concise emails.
  • Develop techniques for structuring professional emails for different purposes.
  • Explore email etiquette and managing tone for various audiences.
  • Hands-on exercises in editing, proofreading, and improving email communication.
  • Gain insights into how to handle difficult or sensitive email communication.

Course Objectives

By the end of this course, learners will be able to:

  • Write clear and concise emails tailored to the audience and purpose.
  • Craft professional emails that are polite, direct, and well-structured.
  • Adjust email tone and style according to the recipient and context.
  • Handle sensitive or difficult email situations with professionalism and diplomacy.
  • Write follow-up emails that ensure clarity and progress in communication.
  • Edit and proofread emails for grammatical accuracy and consistency.
  • Avoid common email pitfalls such as ambiguity, improper tone, and unclear messaging.
  • Use effective subject lines to capture attention and convey urgency or importance.
  • Structure emails for various business purposes, such as inquiries, reports, and follow-ups.
  • Communicate professionally through email across different organisational levels.

Course Outline

Instructional Methods: Group discussions on the characteristics of good email communication, practical exercises in crafting emails, and hands-on editing of sample emails.

Topics Covered:

  • The importance of clear and concise email communication.
  • Writing for the reader: Understanding audience expectations.
  • Structuring emails for clarity and readability.
  • Crafting impactful subject lines to capture attention.
  • Avoiding common email mistakes: Length, tone, and ambiguity.

Instructional Methods: Practical exercises in drafting different types of emails, group discussions on writing for various business contexts, and case studies on effective communication.

Topics Covered:

  • Writing clear and concise business emails for daily communication.
  • Emails for reporting, inquiries, and responses.
  • Structuring emails for meeting requests, confirmations, and follow-ups.
  • Writing emails for internal communication: Updates, memos, and feedback.
  • Adapting email structure for long vs. short messages.

Instructional Methods: Group discussions on email tone, hands-on exercises in adjusting tone for different audiences, and case studies on handling sensitive communication.

Topics Covered:

  • Email etiquette: Using appropriate language and tone.
  • Maintaining professionalism while being personable.
  • Tailoring tone for different audiences: Clients, colleagues, and supervisors.
  • Handling sensitive or difficult emails: Apologies, complaints, and disputes.
  • Avoiding miscommunication through careful word choice.

Instructional Methods: Practical exercises in drafting follow-up emails, group discussions on closing loops in communication, and case studies on effective follow-ups.

Topics Covered:

  • Crafting effective follow-up emails after meetings, proposals, or inquiries.
  • Ensuring clear call-to-action and next steps in follow-ups.
  • Following up without being pushy or repetitive.
  • Managing response expectations and timelines.
  • Closing the communication loop to ensure alignment and clarity.

Instructional Methods: Hands-on exercises in editing and proofreading emails, group discussions on common email errors, and practical tools for improving accuracy.

Topics Covered:

  • Identifying common grammatical and stylistic errors in email communication.
  • Proofreading techniques for error-free emails.
  • Revising for clarity, tone, and impact.
  • Ensuring consistency in tone, structure, and formatting.
  • Using tools and software to assist with proofreading.

Instructional Methods: Case studies on handling challenging email situations, group discussions on strategies for difficult communication, and hands-on exercises in managing conflict via email.

Topics Covered:

  • Writing emails for complaints, issues, and conflicts.
  • Managing difficult situations diplomatically and professionally.
  • Apologising effectively and defusing tension through email.
  • Navigating email communication across cultural differences.
  • Responding to challenging emails without escalating issues.

Certification

A certificate of completion will be awarded upon successful completion of the course.

Course Fees

$788 $488

Email Writing

Learn How to Write Effective Emails that Get Results

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